Terms and Conditions

Applicable to all JPG VIDEO services

Article 1 – Purpose and Scope

These Terms and Conditions govern all contractual relationships between:

And any individual or legal entity, professional or private, who has placed an order for audiovisual services, hereinafter referred to as "the Client".

Any order implies unreserved acceptance of these Terms, which prevail over any other Client document.

Article 2 – Definitions

• Service: all video production services (filming, editing, delivery) ordered by the Client.
• Deliverables: video files, photos and content delivered to the Client upon completion.
• Rushes: raw files captured during filming, before editing.
• Brief: document or exchange defining the project objectives, target audience, and expectations.
• JPG Manager: proprietary online platform for exchanges, approvals, and downloads.
• Package: fixed-price service including filming, editing, and equipment.

Article 3 – Services Offered

JPG VIDEO offers the following services:

• Corporate and institutional films
• Product videos and demonstrations
• Recruitment and employer branding videos
• Event coverage and aftermovies
• Multi-camera capture and live streaming
• Aerial drone footage (DGAC certified pilots)
• 360° videos and immersive experiences
• Timelapse and construction site monitoring
• Interviews and client testimonials
• Smartphone video production training

Our coverage area includes mainland France and Europe (Belgium, Switzerland, Luxembourg, Germany). Services can be delivered in French, English, and German.

Article 4 – Quotes and Orders

4.1 Quote Preparation

Every project is subject to a free, customized quote, prepared after an exchange addressing 4 fundamental questions:

1. What are we talking about? (video objective)
2. Who are we talking to? (target audience)
3. How will we distribute? (distribution channel)
4. What proof will we show? (content)

The quote specifies: nature of services, applicable package, any options, deadlines, and total amount excluding and including VAT.

4.2 Quote Validity

All quotes are valid for 30 days from the date of issue. After this period, JPG VIDEO reserves the right to revise it.

4.3 Acceptance and Order

An order is considered firm and final after:

• Signature of the quote by the Client (handwritten or electronic)
• Payment of the deposit as specified in Article 6

Article 5 – Pricing and Packages

5.1 All-Inclusive Package Principle

JPG VIDEO packages include:

• Preparation and creative brief
• Filming with professional equipment (cinema camera, lighting, sound)
• Drone footage (DGAC certified pilots)
• Onboard cameras and timelapse
• Editing and post-production
• Delivery of final files
• Access to JPG Manager

5.2 Package Structure

5.3 Options and Extras

Certain services may be subject to separately priced options:

• Multilingual versions (subtitling, dubbing)
• Additional variations (social media formats)
• Complex graphic animations (motion design)
• Actors, professional voice-over
• Travel outside usual coverage area

These options are always detailed and approved in the quote before any production.

5.4 Price Revision

Prices are quoted in euros excluding VAT. The applicable VAT is that in force on the date of invoicing.

5.5 Applicable VAT Regime

The applicable VAT regime depends on the Client's place of establishment and status (business or individual), in accordance with Articles 259 et seq. of the French Tax Code (Code Général des Impôts) and EU Directive 2006/112/EC.

Clients Established in France

French VAT at the current rate (20% as of January 1, 2026).

Business Clients Established in the European Union (outside France)

Pursuant to Article 259 B of the French Tax Code, services are exempt from French VAT. The Client must provide a valid intra-community VAT number, verified through the VIES system (VAT Information Exchange System).

• The invoice will be issued excluding VAT with the statement: "VAT exempt – Article 259 B CGI – Reverse charge applies"
• The Client is liable for VAT in their country of establishment (reverse charge mechanism)
• If no valid intra-community VAT number is provided, French VAT will apply

Clients Established Outside the European Union

Pursuant to Article 259 B of the French Tax Code, services provided to business clients established outside the EU are exempt from French VAT.

• The invoice will be issued excluding VAT with the statement: "VAT exempt – Article 259 B CGI – Service provided outside EU"
• The Client may be liable for local taxes in their country, according to applicable legislation

Client Obligations

The Client undertakes to:

• Provide accurate information regarding their place of establishment and status
• Provide a valid intra-community VAT number where applicable
• Inform JPG VIDEO of any change in circumstances

In case of inaccurate information, the Client shall be liable for any VAT due, plus applicable legal penalties.

Article 6 – Payment Terms

6.1 Deposit

A deposit of 40% of the total amount including VAT is required upon ordering. This deposit secures the filming date reservation.

6.2 Balance

The balance is payable according to the following terms:

• Business clients: within 30 days of invoice date, unless otherwise agreed
• Private individuals: upon delivery of final files

6.3 Payment Methods

Payments can be made by:

• Bank transfer (details on invoice)
• Check payable to JPG VIDEO SARL
• Credit card (upon request)

6.4 Late Payment

Any late payment automatically incurs:

• Late payment penalties at 3 times the legal interest rate
• A fixed indemnity of €40 for collection costs
• Suspension of ongoing services and non-delivery of files

Article 7 – Service Delivery Process

7.1 Preparation

Before filming, the Client agrees to:

• Provide information necessary for the brief (logos, graphics, documents)
• Obtain access authorizations for filming locations
• Notify and prepare individuals who will appear on camera
• Sign or obtain signatures for image rights authorizations

7.2 Filming

On the filming day, the Client provides:

• A designated contact person available on-site
• Access to premises and planned filming areas
• Agreed logistics support (parking, electricity, etc.)

Any waiting time exceeding 30 minutes attributable to the Client may be invoiced.

7.3 Post-Production

Editing is performed according to the approved brief. The Client has:

• 2 rounds of revisions included in the package
• Minor corrections: text, music, pacing adjustments
• Major changes beyond the initial brief: additional quote required

Article 8 – Delivery Times

8.1 Indicative Timeline

As a general guideline, unless otherwise agreed in the quote:

• First version: typically within 72 business hours after filming
• Final version: typically within 48 business hours after revision approval

This 72-hour timeline becomes a binding commitment when the Client expressly requests it and this requirement is specified in the quote. Otherwise, it serves as an indicative target for responsiveness, which may vary depending on project constraints and Client needs.

8.2 Adjustments Based on Project Needs

In practice, delivery timelines may be adapted based on:

• Client requirements calling for a longer period between filming and delivery
• Additional elements to be integrated into the edit (logos, text, internal approvals, supplementary footage...)
• Project complexity (motion design, multiple versions, subtitling...)
• The schedule agreed upon between both parties

The actual delivery timeline is mutually agreed upon at the time of order or specified in the quote.

8.3 Rush Delivery

For event projects requiring same-day delivery ("same day edit"), specific conditions and timelines are detailed in the quote.

8.4 Delivery Method

Files are made available on the JPG Manager platform, accessible 24/7. The Client can:

• View versions online
• Add comments directly on the timeline
• Download final files with no time limit

8.5 Delivery Formats

Unless specifically requested, videos are delivered in:

• Master format: MP4 H.264, 1080p or 4K depending on filming
• Social media optimized formats upon request

Article 9 – Intellectual Property and Usage Rights

9.1 Ownership of Delivered Files

9.2 Rights Transfer

The transfer of usage rights to the Client is complete and permanent for:

• All media: web, TV, cinema, social media, internal
• All territories: worldwide
• All duration: unlimited

This transfer is included in the package price and effective upon full payment.

9.3 Rushes and Raw Files

Rushes (unedited raw files) are the property of the Client and are retained by JPG VIDEO for a period of 12 months after final delivery, unless otherwise agreed in writing.

The transfer of rushes to the Client may be subject to technical fees related to their delivery (external hard drive shipping, large file transfer, etc.), quoted separately.

9.4 Reference Rights

Unless the Client objects in writing, JPG VIDEO reserves the right to use produced videos for promotional purposes (showreel, website, social media) with Client mention.

Article 10 – Image Rights

10.1 Client Responsibility

The Client is responsible for obtaining image rights authorizations from individuals filmed (employees, clients, partners).

The use of an image rights form is not mandatory, but JPG VIDEO offers this service and provides standard forms via the JPG Manager platform. This service is included in our packages at no additional cost.

10.2 Management via JPG Manager

The JPG Manager platform allows for digital collection and archiving of image rights authorizations securely.

10.3 Blurring

In case of missing authorization for individuals appearing incidentally on camera, JPG VIDEO can apply blurring. This service is included for timelapse, quoted separately for other formats.

Article 11 – Modifications and Revisions

11.1 Included Revisions

Each package includes 2 rounds of revisions covering:

• Editing adjustments (pacing, duration)
• Text and title modifications
• Music changes (royalty-free library)
• Minor color grading adjustments

11.2 Out-of-Scope Modifications

Any modification request outside the initial brief scope (new filming, complete reorientation, added sequences) will require an additional quote.

11.3 Tacit Approval and Invoicing

Without Client feedback within 10 business days after a version is made available, it is deemed approved.

This 10-day period also triggers the invoicing of the project balance, as the service is then considered delivered and accepted.

Article 12 – Cancellation and Rescheduling

12.1 Client Cancellation

The Client may cancel their order at any time before filming, without penalty, subject to reimbursement of work and expenses already incurred by JPG VIDEO.

Work and expenses that may be invoiced in case of cancellation include:

• Time spent writing a scenario or script
• Planning and shoot preparation time
• Purchase of project-specific equipment
• Non-refundable expenses incurred (bookings, travel, rentals...)

These costs will be invoiced upon presentation of supporting documents and/or based on an agreed hourly rate.

12.2 Rescheduling

Rescheduling is possible at no charge if requested at least 7 days before filming, limited to one reschedule per project and subject to availability.

12.3 Cancellation by JPG VIDEO

In case of inability to perform the service (illness, force majeure), JPG VIDEO will offer a new date or full refund of amounts paid.

Article 13 – Liability

13.1 JPG VIDEO Obligations

JPG VIDEO commits to:

• Perform services professionally and diligently
• Use professional, appropriate equipment
• Meet agreed deadlines
• Maintain confidentiality of Client information

13.2 Liability Limits

JPG VIDEO cannot be held liable for:

• Delays or impossibilities due to the Client (access, participant availability)
• Client's use of delivered videos
• Indirect damages (loss of revenue, reputational harm)

JPG VIDEO's liability is limited to the amount of the service in question.

13.3 Insurance

JPG VIDEO is covered by professional liability insurance for all activities, including drone footage.

Article 14 – Confidentiality

JPG VIDEO commits to:

• Not disclose Client confidential information
• Not distribute videos without written Client approval
• Store data on secure servers based in France
• Delete rushes 12 months after final delivery, unless otherwise requested

Article 15 – Force Majeure

Neither party shall be held liable for failure to meet contractual obligations in case of force majeure, including:

• Natural disasters, exceptional weather conditions
• Epidemics, pandemics
• Strikes, riots, armed conflicts
• Government decisions preventing execution

The affected party shall inform the other as soon as possible. Obligations will be suspended for the duration of the event.

Article 16 – Complaints

Any complaint must be submitted in writing within 15 days of delivery:

JPG VIDEO commits to responding within 10 business days.

Article 17 – Governing Law and Disputes

17.1 Governing Law

These Terms and Conditions are governed exclusively by French law, regardless of the Client's country of residence or place of business.

17.2 Authoritative Version

These Terms and Conditions have been drafted in French. This English version is a translation provided for information purposes only. In case of any discrepancy between the French and English versions, the French version shall prevail.

17.3 Jurisdiction

In case of dispute, the parties agree to first seek an amicable solution. Failing agreement within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the competent courts under the Alençon Court of Appeal (France).

17.4 Language of Proceedings

Any legal proceedings shall be conducted in French.

Article 18 – Training

Training provided by JPG VIDEO is subject to the following conditions:

• Detailed program provided before registration
• Training at client site or our premises
• OPCO funding possible through our Qualiopi certified partner
• Free cancellation up to 7 days before the session
• One reschedule possible at no charge